Find Our Practice27 Branch Road, Batley, West Yorkshire, WF17 5SB
Call Us Today01924 473396   /   01924 472183

Complaints Procedure

If you have a complaint or concern about the service you have received from the dentists or any of the staff working in this practice, please let us know.
We operate a practice complaints procedure. Our complaint system adheres to national criteria.

How to Complain

We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person concerned. If your problem cannot be sorted in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened most easily. If it is not possible to do that, please let us have details of your complaint:

  • within 6 months of the incident that caused the problem; or
  • within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.

Complaints about the treatment you received should ideally be made to the dentist who normally sees you. Alternatively, you may ask for an appointment with the practice manager or a senior member of our clinical or administration team in order to discuss your concerns.

They will explain the complaints procedure to you and will ensure that your concerns are dealt with promptly. It will help if you are as clear as possible about your complaint.

What We Shall Do

We shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within 10 working days of the date when you raised it with us.

We shall then be in a position to give you an explanation or offer a meeting with those involved. At certain times it may not be possible to offer a full explanation within these time frames if, for example, the person involved is not in the practice for a period of time. You will be kept informed of any delays.

In investigating your complaint, we shall aim to:

  • find out what happened and what went wrong
  • enable you to discuss the problem with those concerned, if you would like this;
  • ensure you receive an apology, where this is appropriate;
  • identify what we can do to make sure the problem does not happen again.

Complaining on Behalf of Someone Else

Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we have to know that you have the permission to do so. A note signed by the person concerned will be needed unless that are incapable of providing this because of physical or mental illness or are a child under 16 years.

Complaining to Dental Complaints Service

We hope that, if you have a problem, you will make use of our practice complaints procedure. We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However, this does not affect your right to complain to the Dental Complaints Service if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. If you wish further advice you should contact:

For those patients who have a complaint regarding treatment, they have received under the NHS can also contact NHS England.
Their contact details are as follows:

For those patients registered with this practice with Denplan can contact Denplan by telephone for advice:
Denplan: Tel. 0800 169 7220

What We Do

We pride ourselves on providing all modern treatments whilst maintaining a traditional, family dentist atmosphere.

Meet Our Dental Team

We have 7 degrees, 2 masters, 3 certificates and 4 diplomas, 5 BTECs, but our smiles and friendly attitudes are what we are most proud of! Please click on a profile below for more information.

Contact Us Today

Eclipse Dental Care, 27 Branch Road, Batley, West Yorkshire WF17 5SB

01924 473396 / 01924 472183

reception@eclipsedentalcare.co.uk

Eclipse Dental Care is situated on Branch Road in Batley and is only 5 mins from Junction 27 of the M62 and 10 mins from Junction 40 of the M1.

We are near to Aldi and the bus station for easy access to the clinic.

There is parking at the road side on Branch Road and also in the adjacent car parks.

Opening Hours

Monday: 8am to 1pm - 2pm to 5.30pm
Tuesday & Wednesday: 9am to 1pm - 2pm to 6.30pm
Thursday: 9am to 1pm - 2pm to 5.30pm
Friday: 9am to 3pm
Saturday: 9am to 12.30pm

Contact Us

Contact Us

To contact us, please use the form below to get in touch, or call us on 01924 473396 / 01924 472183

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Book An Appointment

For appointments, please use the form below to get in touch, or call us on 01924 473396 / 01924 472183

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